Scenario: You are the assistant manager at a retail clothing store. You and your employee begin closing procedures at 6:00pm according to the store clocks. However, you know your own watch says that it's actually 5:58pm but you go ahead anyway. Suddenly, you see a woman come to your front door which is already locked. She begins yelling through the glass, demanding to be let in, because there is still two minutes till closing time.
1. Do you let the customer inside? Why or why not? What if you were the owner of the store?
2. When does the mantra, "The customer is always right" go too far?
3. What's the rudest thing you've seen a retail customer do? Have you ever been a rude customer?
Bonus Question: Do you think holiday shoppers (including yourself) behave differently than they would normally? Explain.